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Fax Order Form |
FAQFREQUENTLY ASKED QUESTIONSHow can I obtain an order at carefreegames.com without using my own personal email address? You have to have a valid email address as this is the primary way to obtain the receipt for your order and it is a required field. However, if you do not have an email address, you may choose to use our email (sales@carefreegames.com) address which is totally acceptable. We will send a copy of your email transaction with your paid sales receipt in the item shipped. How to place an order at carefreegames.com 1. Once you have selected a product, click on the item to enlarge it. You will then be able to select a quantity. 2. Once you have entered the quantity, you must then click Add to Shopping Cart. You may repeat steps 1-3 to select different products. 3. Once you have finished shopping, just click the Check-Out button. 4. Select a shipping method. 5. Fill out the requested information and Continue. When will I receive my order? Our standard delivery time to you is approximately 3-5 business days for items in stock and 7-10 business days if out of stock and shipped from our suppliers warehouse. If a supplier is out it will be noted on item's page in the description box area for that listed product. However, next day or second day air is postponed one to two full days each. A business Day/Week is Monday through Friday. Orders placed on weekends will be processed on the following Monday, first business day (holidays excluded). See the section "Orders Received and Shipping Days" for further explanations of our shipping policies, shown below. Payment Options & Information What forms of payment do you accept? We accept Visa, Mastercard, and PayPal. All payments must be denominated in U.S. Dollars. Your account will be charged for the amount of sale at the time of order which includes postage/handling costs. How does carefreegames.com use my personal information? You have our promise that any personal information you provide will never be used by anyone not employed by us. It is NOT the policy of carefreeproducts.com to loan, sell, or share customer information to anyone. Any financial information that is collected is used only to bill customers for shipped orders. We collect contact information (such as your email address) when you place an order. If you have placed an order at carefreegames.com, we may, from time to time, use the e-mail address you provided to send you information about special discounts and offerings from carefreegames.com Shipping Information What is the cost of shipping and handling? Shipping charges is an estimate based on the weight of the order and the distance to its shipping destination. Several shipping options will be presented for you to choose from as you place your order in the middle of the form. A final shipping and handling charge will be displayed before you confirm any order. See "Shipping Days" and "Shipping Rules" below for additional information you might need. Media Mail Only these items may be sent as media mail: books, cassettes, Discs, or VHSs. It may take several weeks (up to 3) to get your purchase to your home after placing the order. Media mail is not for games. You request media mail and it isn't media mail your credit card will be charged the additional postage and a $5.00 fee for the additional labor to correct the invoice or sales receipt. Only items that are media mail will be sent media mail-all other items of your order will be shipped parcel post. Do you ship overseas? Yes, we generally ship worldwide! However, we reserve the right not to ship to some countries and all postage/freight charges will be paid in advance along with the purchase price of the items purchased. Also, some orders will be held for 21-28 days before shipping to allow for credit card verification. If your order is chosen you will receive email notification. We have had to take this step because of the fraudulent orders received from some international countries. Most areas in Africa we have had problems and we will not ship product to those other than known recognized individuals/organizations. Also, If your country isn't in our postal rate system this doesn't exclude you from shipping costs. Do Not try to use the postal codes for other countries to try and bypass your obligations. These orders will be voided or cancelled. Finally, we will not ship FEDEX or UPS unless under certain qualified conditions outside the Continental United States boundaries. All import taxes and duty charges the responsibility of the customer-not Carefree Products. We can only accept credit card type orders from our international customers. Exchange rate fees prohibit money orders or checks. Do you ship to a post office box? Yes we do. Heavier items might require more postage being paid. Can I ship to a different location? To ship to another address, please enter your billing address in the billing information field and the ship to address in the shipping information field. Orders Received and Shipping Days UPS Shipping Rules Security & Privacy Is it safe to use my credit card? Experts agree: If a vendor takes standard security precautions, transferring private information over the Internet is actually safer than handing your credit card to a waiter or checkout clerk. We use state-of-the-art secure server software (SSL) to prevent your valuable information from being tampered with or compromised in any way. Our secure server software encrypts the information you enter before it is sent over the Internet. This prevents outsiders from gaining access to, and using your personal data or credit card information. It even protects us/you as we only see the last four digits of your card number and nothing else. In the last four years Carefree Products and our customers have not had one issue with security violations in any of our transactions. Returns/Exchange Policy What is the returns/exchange policy? CAREFREE GAMES RETURNS POLICY: Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them. INTERNATIONAL CUSTOMERS: Please contact us before returning any product!
DOMESTIC AND CANADIAN CUSTOMERS: SHIP YOUR RETURN PREPAID TO: (Please ship via the U.S. Postal Service; use Media Mail, if qualified.)
CAREFREE GAMES When returning items, please enclose a copy of the original sales receipt or invoice and enclose it with your return. Returns may be sent to our post office box via the U.S. Postal Service, using Media Mail if qualified. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please Email us at support@carefreeproducts.com or call us toll free at 866-902-2700 during regular business hours. How long will it take to get an order replaced?
If you return an item to Carefreegames.com, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address. For more information, please feel free to email us at support@carefreegames.com or call our toll free number during business hours at 866-902-2700.
. Miscellaneous Do you offer a catalog? We do not have a catalog of any of our lines at this time. When we create one they will go out with orders at that time on an ongoing basis. The T-shirts offered on our site come from many different suppliers and we do not have a means to create our own catalog/brochure for these items. However, The advanced technology of the Internet allows you to view updated selections of our products at any time. Does your site use cookies? We use your IP address to help diagnose problems with our server, and to administer our Web site. We also use cookies to help you recall orders and to make special offers to our customers. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as quick checkout and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, or you can change your browser to enable this feature. Why do you have a Links Page? Our links are special advertisers, companies, friends, associates, and business partners that sometimes you see on front pages of web sites. We refuse to put these on our front page because they do not need to be there. We value what they have meant in our business but they do not need to be central stage to be of value in their respective areas. Where is carefreeproducts.com home offices?
We are based in Northglenn, Colorado. Prices and product availability are subject to change without notice.
Prices and product availability are subject to change without notice. US Mail, UPS 2nd Day or Priority choices are made by you by choosing "shipping method" which is in the middle of the "Bill to" and "ship to" page of this order form. However, UPS Ground, UPS 2nd or Next day and priority mail is for Continental USA only. Global Priority is for all international orders which might require additional funds depending on weight and distance to be collected before we ship. Please note: All shipping charges are an estimate of the actual costs of shipping items to you.
In the cart where it asks for an "Email address" under your name and you do not have one, use our default email (sales@carefs.com).
Our Policy Concerning Your Privacy: Carefree
Games NEVER rents, sells or otherwise distributes any information
about our customers. This includes any personal data or Email addresses. All
information provided to us is kept strictly confidential.
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